Frequenty Asked Questions (FAQs)

Delivery

When will I receive my product?

I ordered multiple products from your store. Will I receive them all in the same package?

Would I have to pay any customs/duty charges when I receive the item?

Shipping

How much does shipping cost?

How will I know that my order has been shipped?

How long does it take for the order to be shipped out?

Purchase Protection

Do you offer any purchase protection?

Springberry Rewards

Am I automatically registered for Springberry rewards when I make a purchase?

How many points can I earn with Springberry rewards?

How can I redeem my Springberry rewards?

How do referrals work?

by installing a pop up on exit intent